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Full service policies
Our Policies for inclement weather:
We have no
control over the weather and because of the nature of our
business, this can cause a few bumps in the road. Please
understand that the policies below are meant to keep you and
your occupants safe during times of un-avoidable weather
changes. We will do our best to work with you in any
"safe" way that we can.
In the unfortunate event that the weather prevents us from
setting up on your scheduled day, the rules are as follows:
We will NOT set up
a unit if it is raining, snowing, or the wind conditions are in
consistent excess of 20 mph.
If the weather
report is predicting unsuitable weather on the morning of your
scheduled rental, we will discuss your options at that time.
Normally, we will
allow you to make a decision to have us come out
(we will need to know at
least 1 1/2 hours prior to your rental time of your decision)
or you will have the option to re-schedule.
If you choose to
have us come out, then you will be charged the full amount for
the rental, whether you are able to use it the full time or not.
It is extremely
dangerous for anyone to jump in the units if the units are
soaking wet. Even if the unit is designed for water use,
the blowers are not. There are also other considerations,
such as thunder, lightening, and similar dangerous weather
hazards that should detour the use of the unit until the weather
stabilizes.
We will not set up
in extreme cold weather. The vinyl is not designed to
tolerate the below average conditions, and will be difficult to
roll up and remove from the premisis.
If at all
possible, you should locate an indoor facility to hold your
event, in case of bad weather, or during winter months.
You can check with schools, churches, gyms, community centers, a
friend with a tall garage and adequate floor space, etc......
You should find a facility that has a ceiling at least 14' tall
to accommodate the unit. Many indoor facilities have
ceilings that are 14-18' high. Please check the ceiling height
before making your reservation as our deposits are
non-refundable!
We require a non-refundable deposit of $50 per unit to hold
your reservation, with the balance due upon delivery. If
your bounce house rental must be re-scheduled due to weather
issues, your deposit will be held and applied to your new rental
date. We would like to get you re-scheduled as soon as
possible, however, you do have 365 days from the original
contract date to have your event.
Indoor facilities should not be affected by the weather and
therefore, will not be re-scheduled without a $25 re-scheduling
fee on the day of the rental. (for full service only).
If you cancel your
event, you will forfeit your $50 deposit.
If you reschedule
your event at least 5 days before, you will pay no additional
fees.
If you re-schedule
less than 5 days prior to your rental, there will be a $25
re-scheduling fee.
If you cancel on
the day of the event, you will be required to make payment in
full, as we have set aside this day for you, and have no chance
to fill this spot on such a late notice.
We understand that
issues arise that are out of your control. In an
emergency, please call to discuss your situation and we will do
our best to accommodate your needs.
Please contact us
if you have any questions or concerns regarding any of our
Policies.
Thank you for choosing us
at 91-PARTY
www.GoBananasInflatables.com
www.HoppyKidz.com
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